The Business Ownership Podcast

Uncover Customer Insights -Tonya Bjurstrom

Episode Summary

Want to learn what drives your customers to buy from you & work with you? In this episode of the Business Ownership Podcast I interviewed Tonya Bjurstrom. Tonya is the Voice of Customer & Founder at Dirby. She can help you discover why your customers are choosing you, what is their experience working with you, what do customers really expect from you & are you meeting those expectations. There is an abundance of valuable insight and new opportunity in your existing customer base. But you need more than an online survey. You need to ask the right questions, in the right way, at the right time. Do this, and you will create a better experience for your customers, while uncovering the insight you wish you had all along. Learn how to uncover customer insights & secure customer retention. Check this out!

Episode Notes

Tonya Bjurstrom LinkedIn:

Dirby Solutions Website:

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