What if every customer interaction felt like a performance? In this episode, we’re joined by Vance Morris, a former Disney employee turned successful home service entrepreneur, to explore the art of customer experience and retention. Vance shares how Disney’s philosophy of treating every interaction as a performance can be applied to home service businesses — and how small, creative touches can create unforgettable customer experiences. We dive into customer journey mapping, why retention is more profitable than constant acquisition, and how emotional connections drive long-term loyalty. You’ll also hear powerful real-world examples, including a client who transformed a service station into a premium experience — allowing them to charge higher prices while building a fiercely loyal customer base. If you’re a business owner looking to stand out without racing to the bottom on price, this episode is packed with actionable insights you can implement immediately. Check it out!
Are your customers remembering you — or forgetting you? What does your customer journey actually feel like?
In this episode of The Business Ownership Podcast I interviewed Vance Morris. Vance helps business owners get, serve and keep clients for life through creating experiences and response required marketing. He is a Former Birth Control Factory Security Guard turned Disney Leader, turned Bankrupt Out of Work Executive, turned Carpet Cleaner, turned Successful Entrepreneur. In this episode, Vance Morris shares how Disney-level customer experience can transform home service businesses — increasing loyalty, retention, and profits.
If you’re tired of competing on price, this conversation will change how you think about service.
Check this out!
Show Links:
Vance Morris on LinkedIn: https://www.linkedin.com/in/vancemorris
Vance Morris Website: https://vancemorris.com/
Deliver Service Now Website: https://deliverservicenow.com/
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